Pre-4: Two-day Training: Incident Management


Monday, November 11 at 8:30 AM

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Incident management is defined as "restoring normal service as quickly as possible, with minimal disruption to the business." This workshop establishes what should be considered "normal service" within a company, as well as how to determine business impact and prioritize incidents to "minimize disruption to the business."

Doug Tedder

Principal Consultant
Tedder Consulting LLC