Pre-3: Three-day Training: ITIL4 Foundation


Monday, November 11 at 8:30 AM

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This course provides an understanding of the service lifecycle and processes, as well as the best and common practices for service management. Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how service, support, and delivery can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. This PeopleCert-accredited course prepares participants for the ITIL4 Foundation certification exam, a prerequisite for all other ITIL certifications.

John Custy

Managing Consultant
JPC Group

John Custy is a services management authority with extensive experience helping organizations improve their services delivery, become more strategic, and increase value. He is an internationally known speaker and educator who challenges us to think differently. John received his MA from Boston University and his BS from the University of Massachusetts at Lowell. In addition, he has earned his ITIL Manager, ITIL Expert, ISO 20000 Consultant, KCS Consultant, and Kepner-Tregoe (KT) certifications. He is also a member of the HDI Faculty and the HDI International Certification Standards Committee. John Custy is the 2015 recipient of the Ron Muns Lifetime Achievement Award and was also recognized as an IT Industry Legend by Cherwell Software.