Pre-10: One-day Workshop: Digital Skills Management: Skills Framework for the Information Age (SFIA)

Monday, November 11 at 9:00 AM

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People — with their experience, skills, and ideas — are critical to the operations of companies that depend on information and communication technologies. But most companies don't know which digital, cyber-security, or ICT skills they need in the short, medium, or long term. Without that knowledge, they increase their risk of visible business disruption, cyber-security breaches, project failure, compromised service levels, poor employee engagement, recruitment, and retention, and ineffective training and development. Learn how to answer the "What skills do we have?" and "What skills do we need?" questions, and embed data-driven digital skills management into your operation by using the Skills Framework for the Information Age (SFIA).

Matthew Burrows

BSM impact Inc

Matthew Burrows has served on numerous industry bodies, including as president of the Institute of Service Management, chair of itSMF International's Ethics Review Board, Management Board member for itSMF UK, authoring team for the PMI Program and Portfolio Management standards, and member of the ITIL Change Advisory Board. He's an ISO/IEC 20000 qualified consultant and auditor, a SFIA-accredited Consultant and Trainer, and a member of the SFIA Council and the SFIA Global Design Authority. Matthew is in demand as a speaker and author, whose credits include SFIA (Skills Framework for the Information Age) and service management, portfolio, and program management methodologies, white papers, books, and articles.