Breakfast Briefing 4: Leading a Successful ITSM Tool Implementation

Wednesday, October 17 at 7:30 AM

View Schedule

Anyone can implement an ITSM tool - it takes leadership to do it right!
The biggest single fallacy when it comes to implementing ITSM tools is the current trend towards out-of-the-box.
It sounds great on the surface - no fuss, no muss - but it seldom works in practice. It's like buying a suit off the rack - one size DOES NOT fit all.

There is an opportunity cost to a failed implementation. Missed deadlines, application rework, increased costs, reduced customer satisfaction, not to mention the hit to your department's reputation.

Join David Mainville, CEO and co-founder of Navvia, as he shares his experience from a 30+ year career spanning ITSM practitioner to executive management, providing you with practical advice for a successful ITSM tool implementation.
So, imagine if you could eliminate the silos and increase collaboration across the organization from service providers to the employees making requests? It's time to create effortless support and services, while centralizing the service management experience on a unified platform.

David Mainville


David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 38 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.