Breakfast Briefing 2: Disaster Recovery and High Availability Within Your Service Management Solution


Wednesday, October 17 at 7:30 AM

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This session will explain how Service Management solutions can be used to leverage capabilities for Disaster Recovery planning and execution, as well as reporting High Availability, without the need for additional applications or resources. Identifying, mapping, and prioritizing your key systems and applications within your Service Management solution can aid in the rapid, effective restoration back to a normal level, providing service continuity to your customers.

Jeff Battaglino

Sr. Technical Marketing Engineer
Cherwell

Jeff is a well-seasoned IT professional who has focused his career in IT Service Management for more than 25 years. He has served in management capacities for Retail, Manufacturing, Financial Services, Higher Education, and Technology organizations. He is ITIL v3 Certified, HDI Help Desk Manager Certified, and is a certified Administrator of 4 of the leading IT Service Management applications. He has been a frequent presenter at ITIL and ITSM focused conferences for more than 15 years.