Take $400 off with early bird savings!

Offer expires September 29.

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We’re excited to share the program for Service Management World, filled with the best practices and industry luminaries to keep you on the forefront of what's new for our industry.
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Welcome to Service Management World

With three decades of experience as a resource for service management and technical support professionals, HDI doesn’t just stay ahead of industry trends—we help set them. Let our program, our experts, and your fellow attendees help you embrace today’s ever changing landscape. Attend the definitive event for Service Management professionals and propel your business and career forward. Reserve your spot today!

Why Attend?

Find out what you and your team will gain from your time at Service Management World.

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Passes & Prices

Select the pass and discounts that fit you and your team best.

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Build an agenda for your time at conference that will invigorate and energize your team.

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Take $400 off with early bird savings!



Everest-Level Resilience: Overcoming Adversity and Reaching High Goals
Jim Davidson
Resilience Expert & Everest Expedition Climber
Innovation & Convergence in The 21st Century
Kian Gohar
Founder of Geolab, Author, Futurist
The Journey of Innovation: 5 Tracks for Your Playlist to Drive Growth, Creativity, and Transformation
Sara Frasca
Global Innovation Expert, Leader, Award-Winning Entrepreneur

Conference Program

With rapid change affecting support and service management more than ever before, there’s one thing we can be sure of: the knowledge you gain at Service Management World will help you move your organization forward. Here, you will find 65+ sessions, roundtables and resources covering the latest industry topics and insights you seek on essential areas, including customer experience, knowledge management, metrics reporting, employee engagement, staffing on a budget, and more.

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Become an Exhibitor

92% of the HDI community are decision makers and influencers, charged with the mission of evaluating, implementing and purchasing products and solutions. Service Management World is where support and service management professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their organizations forward in the coming year.

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Pre-Event Training Courses

Ranging from two- to three-days, these intensive courses (some offering certification) happen before the main event and are administered by thought leaders with practical, pragmatic experience with key industry methodologies and frameworks. You will walk away with lots of ideas that can be applied to your organization immediately. View our topic or role-specific pre-event training course options, and take the next step in your career, all while onsite at Service Management World.

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Sponsors & Exhibitors

And, meet the solution providers that can take your team's operations to the next level all in one place.