Your Safety is Our Top Concern

COVID-19 has changed many aspects of our world, and the way we do business. Our attendees’ health and well-being are our #1 priority and we will do everything in our power to keep you safe. While the HDI community loves to give hugs, we’ll need to make due with “air hugs” this year!

Rest assured that we are continuously monitoring what the Centers for Disease Control, World Health Organization, and US Department of State have recommended and are following their advice closely. We are also working in lock step with the host venue - the Omni Resort at ChampionsGate - and local authorities to ensure your experience onsite is an optimal one.

Attendee health protocols:

While onsite at Service Management World, please:

  • No hand-shaking.
  • Wash your hands regularly.
  • If anyone feels unwell, please do not attend.
  • If attendees arrive in Orlando for the event not feeling well, please see a healthcare professional immediately.

We encourage all attendees and exhibitors to follow these CDC best practices for everyday preventive actions to help prevent the spread of illness:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Always wash hands with soap and water if hands are visibly dirty.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay in your hotel or at home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

Venue health protocols:

Additionally, please note the following precautionary and preventive measures are being taken to ensure the event environment is as healthy and safe as possible. For a full list, please visit the Omni Resort at ChampionsGate website.

  • Cleaned and disinfected guest rooms will have an “Omni Safe & Clean” seal of approval sticker upon completion.
  • Single-use amenities provided in each guest room.
  • Signage and distance indicators will be used throughout the hotel in high-traffic areas to allow for and encourage proper social distancing.
  • Additional guest sanitization stations in public areas.
  • Custom menus focused on quality ingredients that limit contact in kitchen prep.
  • Attendant-only served buffets or plated meals, receptions and coffee stations.
  • Single-use, individually sealed food and cutlery items, where applicable.
  • Event spaces will be modified to allow for limited touch and proper social distancing.
  • Updated seating capacities and room sets.
  • Physical barriers to be used at event registration, where practical.

Contact us!

The HDI team is always here for you! Please don’t hesitate to reach out to us with any questions.

Informa AllSecure

Service Management World will be organised in accordance with Informa’s AllSecure health and safety standard. As the world’s leading events’ organiser, Informa has developed a detailed set of enhanced measures to provide the highest levels of hygiene and safety at its events, providing everyone with reassurance and confidence they are participating in a safe and controlled environment.

All Informa events will be run according to official government and local authority guidance in the first instance, as well as any venue or location-specific regulations. In addition, all Informa events will follow the ten Informa AllSecure priority commitments. Wherever applicable and possible, our events will also apply the fuller range of standards and guidelines described in the Informa AllSecure guidebook.