We’re building a program that brings together strategic guidance and real-world experience to inform service management leaders who want to take their organizations and careers to the next level. We are also looking to make Service Management World a more diverse and inclusive program, and to feature speakers who offer practical guidance and specific takeaways/lessons learned that will enable attendees to implement immediate improvements in their own organizations.
We invite all service management professionals to submit up to two proposals. If you have an idea for a session that will provide unique insights, practical strategies, and specific takeaways for improving customer and employee experiences, service operations, service management, or technology, submit your proposal today.
Topics Covered at SMW
- Frameworks and Methodologies
- Optimizing Culture and Leadership
- Driving Strategic Decision-Making
- Modernizing Service Management
- And much more!