Gold Sponsors

Espressive

Website: https://www.espressive.com/

Espressive is the pioneer in AI for enterprise service management, redefining how employees get help by delivering exceptional employee experiences. Barista, our AI-based virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista is the only VSA that provides a comprehensive approach, delivering the highest employee adoption, making technology easily consumable by employees, and providing a continuous feedback loop so you can participate in shaping the future of conversational AI.

Everbridge

Website: https://www.everbridge.com/

Everbridge (NASDAQ: EVBG) is the global leader for integrated critical event management solutions that automate and accelerate organizations' operational response to critical events to help keep people safe and businesses running faster. Everbridge’s CEM for Digital Platform delivers a modern incident management response solution that helps organizations ensure uninterrupted services and continued value to their customers. Our solution integrates seamlessly with existing IT tools to provide actionable notifications and activities to key, targeted personnel accelerating a faster mean time to resolution. Everbridge ensures business, government, and healthcare organizations are prepared to rapidly respond to - and even avoid - sudden, unexpected disruptions. Over 5,400 global organizations rely on the Everbridge Critical Event Management Platform to deliver organizational resilience on an unprecedented scale.

ServiceNow

Website: https://www.servicenow.com/

ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. Founded in 2004 with the goal of making work easier for people, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for more than 6,200 enterprise customers worldwide, including approximately 80% of the Fortune 500. For more information, visit www.servicenow.com.

SolarWinds

Website: https://www.solarwinds.com

Silver Sponsors

TOPdesk USA Inc.

Website: http://www.topdesk.com/us/

At TOPdesk, we have one simple goal: helping organizations like yours create spectacular customer experiences.

Over 25 years ago, we launched a simple ticketing tool for IT helpdesks. Today, we still make great software for managing calls – and everything else you’ll need for enterprise service management.

But it’s our people that add that extra zing: helping our customers offer great customer experiences by working together throughout their organization.

TOPdesk is a full enterprise service management software allowing you to use TOPdesk to support your entire organization no matter the department. TOPdesk uses a modular approach so that you can pick and choose the modules that you need to support your organization.

TOPdesk’s vision is to deliver Enterprise software for an affordable price, while keeping the software standard. This way the software is easy to implement, update, manage and maintain.

Exhibitors

Aisera

Website: https://www.aisera.com/

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow, and Salesforce.

EasyVista

Website: https://www.easyvista.com/

EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of ITSM, Self-Help, AI, and Micro Apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500+ enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries. Learn more at www.easyvista.com.

Freshworks

Website: https://www.freshworks.com/

HappySignals

Website: https://www.happysignals.com/

HappySignals helps organizations improve employees’ experience and productivity by making experience data visible and understandable. Our leading Experience Management Platform for IT and Service Management (XMP) helps you in all aspects of delivering exceptional services to your end-users. Our Customers have made on average 26% improvement in end-user productivity. We discover the experiences of 1 million employees in 130 countries.

Hornbill

Website: https://www.hornbill.com

Hornbill Service Manager's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is simple. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version.

Kelverion

Website: https://www.kelverion.com/

Kelverion specialises in Service Request Automation and offers organisations automation solutions, integrations and supporting services. Kelverion’s solutions wrap around your existing ITSM tool and enable organisations to harness the power of automation in the service management space, delivering a 400% return on investment over the first 12 months. For more information or a demonstration, please get in touch or visit www.kelverion.com.

LogMeIn

Website: https://www.logmein.com

LumenVox

Website: https://www.lumenvox.com/?utm_source=virtual&utm_medium=logo&utm_campaign=Service%20Management%20World

LumenVox, a leader in AI-driven speech recognition and voice biometric software, simplifies the delivery of secure voice-enabled customer experiences and accelerates time-to-value for enterprise contact centers. LumenVox delivers its software products in a flexible manner, allowing contact centers to make voice applications available at a pace that is consistent with the needs of its business. With over 8,000 successful deployments across a variety of industries, LumenVox has the reputation as a trusted partner that consistently delivers high performing, accurate, available voice experiences.

Splashtop

Website: https://www.splashtop.com/

Splashtop provides secure, high-performance remote access and support solutions for individuals, and organizations.

Splashtop Enterprise is a remote computer access solution and remote support tool. Use unattended anytime computer access to enable employees and students to work from home or IT to manage computers and provide support.

Splashtop On-Prem is an all-in-one solution that offers both unattended anytime access and attended on-demand connections, making it the perfect solution for all your remote access needs.

Symphony SummitAI

Website: https://www.symphonysummit.com/

Symphony SummitAI is an ITIL-verified service and asset management solution that leverages the latest advances in AI-powered digital agents and service automation. SummitAI helps enterprise IT leaders and service providers achieve greater levels of speed, responsiveness, and productivity. As a true multi-tenant solution, SummitAI is deployable both in public cloud and on-premise, with enterprise-wide functions that go beyond IT to include HR, Shared Services, Facilities, and more. Through AI-driven knowledge intelligence, CIOs and service providers can simplify operations and reduce costs while factoring in on-demand scalability.

TeamDynamix

Website: https://www.teamdynamix.com/

Upland Software

Website: https://uplandsoftware.com/

Wrike

Website: https://www.wrike.com/

Wrike is the only collaborative work management solution that is enterprise-ready and easy-to-use, that can be configured for any team, line of business, or use case. It passes enterprise IT requirements, has wide user adoption, and addresses LOB needs.

Wrike also integrates with the most popular IT and business applications so you can consolidate all your tools, teams, and workflows into a unified solution with the scalability and flexibility to grow with your business.

Zendesk

Website: https://www.zendesk.com/

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

Our software is powerful and flexible, and scales to meet the needs of any business. Even yours.