Solution Spotlight: The Future of Service is Cognitive

Wednesday, November 13 at 11:00 AM

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Service Management is being transformed by technologies like artificial intelligence (AI), machine learning (ML), chatbots, virtual agents and Internet of things (IoT). These technologies are driving dramatic changes to enterprises. Highly cognizant business leaders are jumping in headfirst and applying AI and ML to solve real business challenges in service management and beyond to get a competitive edge in the market.

Join us for an in-depth discussion about these advances in technologies and what they mean to the future of Service Management. Lorna will talk about how organizations are managing through these changes and how getting a head start on them can benefit the organization.

David Schmidt

Principal Solutions Marketing Manager

David Schmidt is a Principal Solutions Marketing Manager responsible for Cognitive technologies and Enterprise ITSM solutions. As part of the BMC Digital Service and Operations Management organization, Dave brings over 20 years of high tech marketing experience in delivering customer-driven, compelling solutions to the worldwide market. Prior to joining BMC in 2017, Dave held various marketing and technical evangelist roles at Intel, NVIDIA and Silicon Graphics. He holds a bachelor’s of science degree in Journalism from the University of Colorado at Boulder.