Solution Spotlight: How to Optimize Your Service Management


Monday, November 11 at 5:30 PM

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Optimize, it means to get the most use out of, to improve, and/or to make more efficient. How can you optimize your service management practices? Join us for this interactive session where HDI will share tips and quick ideas for how to optimize key practices for immediate implementation and success!

John Custy

Managing Consultant
JPC Group

John Custy is a services management authority with extensive experience helping organizations improve their services delivery, become more strategic, and increase value. He is an internationally known speaker and educator who challenges us to think differently. John received his MA from Boston University and his BS from the University of Massachusetts at Lowell. In addition, he has earned his ITIL Manager, ITIL Expert, ISO 20000 Consultant, KCS Consultant, and Kepner-Tregoe (KT) certifications. He's also a member of the HDI Faculty and the HDI International Certification Standards Committee. John Custy is the 2015 recipient of the Ron Muns Lifetime Achievement Award and was also recognized as an IT Industry Legend by Cherwell Software.

Fancy Mills

Director of Training
HDI