Service Management World

Session 505: System Thinking: The Keystone to CMDB Success

Wednesday, November 13 at 2:00 PM

Ask most anyone in service management and they'll tell you essentially the same thing about CMDBs: "They're difficult to implement, cost prohibitive and nearly impossible to even get started with." Strangely enough, those same people will inevitably tell you they "absolutely need one" and "have to put one in place" (even if they don't really know what one is). If CMDBs are so elusive and difficult, why is everyone still trying to do it? There has to be value somewhere in doing it. In this session, Carlos Casanova will identify the pros and cons of component-based vs. systems approaches, explore the cultural challenges, delve into data quality and reconciliation, and identify the best ways to quantify the value of the CMDB.

Carlos Casanova

Author, Speaker, Solutions Architect

Casanova Advisory Services

Carlos Casanova is the president and solutions architect for Casanova Advisory Services, Inc., and the coauthor of The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares. He is an internationally known speaker, IT architect, and leadership advisor with more than two decades of hands-on experience guiding CIOs and senior leadership to achieve effective IT operations and improve ROI from infrastructure investments. His expansive experience enables him to quickly assess their true needs and achieve better business outcomes. He takes the complexity out of today's cluttered IT and business environments to simplify their goals in order to accelerate achievement and success.