Service Management World

Session 406: The Culture Imperative: Discover the Cost of Getting It Wrong and Learn How You Can Get It Right

Tuesday, November 12 at 3:30 PM

A well-defined and executed upon business strategy is the strongest competitive advantage a company can have. But culture is critically important, too, and it's vital you get it right. In this session, Manuel Palachuk will explain the significance of aligning the people in your organization with your company's vision, mission, and values, clarify the realities and repercussions of chaotic cultures, and share a solid framework for designing a culture, compass, and strategy you can easily implement for getting to the next level and beyond.

Manuel Palachuk

President and Head Coach

Manuel Palachuk International

Manuel Palachuk is the author of the book Getting to the Next Level: A Blueprint for Taking You and Your Business to the Top and the coauthor of The Network Migration Workbook, the definitive guide to zero downtime network migrations. He has more than 30 years of business, management, and training experience in the computer and electronics industries, including owning and managing successful IT and managed service provider companies. He's a well-known speaker and trainer at industry conferences, and he holds degrees in electrical engineering technology and automated manufacturing technology.