Breakfast Briefing 1: Moving to ITIL4: Evolving, Not Replacing, Your ITSM Capabilities

Thursday, November 19 at 7:30 AM

View Schedule

Are you interested in adopting ITIL 4 but unsure how or where to start? Much has been written about migrating certifications and training in new skills, but what should practitioners and managers do with this newly acquired knowledge? In this session, you will learn about three possible approaches: one large-scale, one small-scale, and one in the middle. While they all have the same outcome, each starts in a different place, and has a different level of risk and reward. It all depends on your organization's context. Which one should you go with? Join Akshay to learn more about:
• The architecture of ITIL 4
• Using the architecture of ITIL 4 and understanding the options of how to begin your adoption journey
• Assessing the different outcomes, costs, and risks associated with each option

Akshay Anand

Product Ambassador, ITSM
AXELOS Global Best Practice

Akshay Anand is a product ambassador at AXELOS, working on the development of new guidance and research within the ITSM portfolio. With experience from around the world, including US, UK, and India, he previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented toolsets such as Remedy and ServiceNow, and headed up global ITSM activities at Macmillan Publishing. More recently, Akshay has focused on bringing together Agile development teams and ITSM professionals to address challenges posed by emerging technologies and market shifts.