Service Management World

Session 604: Measure Twice, Cut Once, Make it Fit?: Measurement and Metrics Lessons Learned

Wednesday, November 13 at 3:15 PM

Using the craft of woodworking as a guide, Michael Cardinal will present practical and applicable techniques for improving the use of measurement and metrics. The session will introduce basic, yet powerful tools that anyone can use to get more from measurements and metrics, and attendees will come away with greater confidence in their understanding and use of measurements and metrics.

Michael Cardinal

Practice Manager

TEKsystems

Michael Cardinal has over 20 years' experience in IT and education, having worked as a manager, consultant, analyst, and trainer/teacher. A practice manager, ITIL Expert, and Certified Process Design Engineer, Michael's resume spans several industries, including insurance, manufacturing, retail, food service, and education. Michael has also spoken at several IT and academic events, and he has published white papers on how to begin an ITSM implementation.<br /><br />