Service Management World

Session 404: Leggo My Lego!: An Exciting Way to Learn and Apply Lean Management

Tuesday, November 12 at 3:30 PM

Do you need help identifying and eliminating processes that aren't efficient? Are you looking for a fun and unique way to learn and teach Lean concepts? Then this is the session for you! Using Legos, you'll learn how to improve efficiency with your service and support teams, strengthen procedures, and quickly identify areas for continual improvement. You'll leave with practical tips and fun exercises to lean out your processes back at the office.

Jamie Stannard

Director, North America Imaging Technical Support

KaVo Kerr

A twenty-plus-year veteran of the technical support industry, Jamie Stannard is currently the director of North America Imaging Technical Support at KaVo Kerr. He received his MBA from Kennesaw State University; he's also achieved his Master Black Belt in TPI and is a certified HDI Support Center Director with additional certifications in KCS Principles and Support Center Manager. Jamie joined the HDI community in 2000 and is currently the VP, Finance for the Atlanta local chapter and district president for Region 3.

Matt Siefker

Sr. Manager Technical Support

KaVo Kerr

Matt Siefker is currently the senior manager of technical support at KaVo Kerr, where he draws on more than ten years of experience in technical support, field service, verification, and validation. Matt received his BS in computer science and infrastructure from UNLV and holds many additional certifications, including ISA/IEC Cybersecurity, CEH, and MCSE. In his current role, Matt is a champion of internal Lean management tools, including Daily Management, 5S, TPI, and Kaizen, to name just a few.