Service Management World

Session 104: The Long Road to Operational Excellence: OneMain's Transformational Journey

Wednesday, November 18 at 10:00 AM

OneMain has been walking the long path toward operational excellence, and Sam Chatman is keen to share the lessons learned from their trainsformational journey. Along the way, they've standardized and upgraded their ITSM tools, matured their incident and problem practices, migrated their change management practice, built a functioning CMDB, and established and expanded an enterprise monitoring center. One of the secrets to their success? You may not have all the answers, and may not know all the questions, but that shouldn't stop you from making progress. Attend this session to learn how to build a scalable program and challenge your organization to improve and innovate.

Sam Chatman

VP, Managing Director Operational Excellence

OneMain Financial

Sam Chatman is a technology professional with 35 years of experience in the IT industry. He joined OneMain Financial in 2002 as a development manager, working his way up in the organization to head the operational excellence department. Prior to joining OneMain, he worked at Blue Cross & Blue Shield of NC, PNC Mortgage, Andersen Consulting, American Trans Air, Electronic Data Systems, ChemLawn, and HH Gregg.<br /><br />