Service Management World

Session 101: How ITIL, DevOps, and Lean Drive Today's Digital and Agile Organizations

Tuesday, November 12 at 10:00 AM

This session will provide a hands-on, practical, and interactive discussion on how frameworks like ITIL, DevOps, and Lean help organizations survive and thrive in the age of Agile/digital. Attendees will learn how to describe the leading improvement frameworks that support today's digital businesses, use these frameworks to drive CX and operational excellence, and define the key considerations to creating a lasting Agile organization.

Erika Flora

Principal

BEYOND20

Erika Flora is a senior advisor and principal with BEYOND20. For more than 15 years, Erika has worked with global IT organizations to improve how they work. She is a certified ITIL Expert who holds a number of other best practice certifications. She received her MS in microbiology from the University of Florida and is the author of Demystifying Agile, Scrum, and IT Service Management, as well as the lead editor for the upcoming ITIL4 publication, "ITIL Leader: IT and Digital Strategy."<br /><br />