Breakfast Briefing 1: Moving to ITIL4: Evolving, Not Replacing, Your ITSM Capabilities
Thursday, November 19 at 7:30 AM
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Are you interested in adopting ITIL 4 but unsure how or where to start? Much has been written about migrating certifications and training in new skills, but what should practitioners and managers do with this newly acquired knowledge? In this session, you will learn about three possible approaches: one large-scale, one small-scale, and one in the middle. While they all have the same outcome, each starts in a different place, and has a different level of risk and reward. It all depends on your organization's context. Which one should you go with? Join Akshay to learn more about:
• The architecture of ITIL 4
• Using the architecture of ITIL 4 and understanding the options of how to begin your adoption journey
• Assessing the different outcomes, costs, and risks associated with each option